Why Work For Us?
We are a child safe organisation. All applicants for positions in our organisation require thorough checks to ensure your suitability to work with children.
- Supportive working culture
- Supportive Management Team
- Funded professional development
- Paid study time to undertake relevant industry qualifications
- Opportunities for career development and advancement
- Flexible work hours and arrangements to achieve work-life balance
- Recognition and rewards programs
- Recognition for length of service
- Discounted Child Care if your child attends the service
We’re Hiring! Explore Open Positions
OSHC Educator
Area Manager
OSHC Educator
Purpose of Position
The OSHC Educator is responsible for delivering high-quality care and education to school-aged children in an Outside School Hours Care (OSHC) setting. The role supports children’s wellbeing, learning, and development through engaging, play-based programs aligned with My Time, Our Place and the National Quality Framework (NQF).
When rostered, the Educator may also undertake the role of Responsible Person, ensuring the service operates in compliance with the Education and Care Services National Law and Regulations.
Key Relationships
| Stakeholder | Nature of Relationship |
| Director | Receive direction from and provide advice to |
| Business Manager | Receive direction from and provide advice to |
| National Manager | Receive direction from and provide advice to |
| OSHC Educators | Work with and ensure safety of |
| Children | Provide care of and ensure safety of |
| Families | Receive information whilst maintaining privacy and confidentiality |
| Staff of Local Schools | Receive information whilst maintaining privacy and confidentiality |
Key Skills & Attributes
- Strong understanding of school-aged care practices
- Ability to lead and support a team when required
- Excellent communication and interpersonal skills
- Sound judgement and decision-making ability
- Reliable, flexible, and proactive approach
- Commitment to child safety and inclusive practice
Qualifications & Requirements
Qualifications
| Award Classification | Requirement |
| Level 1 – Level 2 | Be actively working towards obtaining an AQF Certificate III of Children’s Services within two years of commencement of employment. |
| Level 3 – Level 4 | Hold an AQF Certificate III of Children’s Services. |
| Level 5 | Hold an AQF Diploma Level on Early Childhood Education and Care or School Age Education and Care. |
Experience in OSHC or Similar Setting
| Award Classification | Requirement |
| Level 1 | Desirable. |
| Level 2 | 12 months as a CSE. |
| Level 3 | Desirable. |
| Level 4 | Four years post qualification as CSE Level 3. |
| Level 5 | Desirable. |
Mandatory Requirements
| Requirement | Details |
| Working with Children Check | Valid Working with Children Check (WWCC). |
| First Aid | Current First Aid, CPR, Asthma & Anaphylaxis (HLTAID012) certification. |
| Child Protection | Hold Mandatory Child Protection Training – Identify and report children and young people at risk (CHCPRT025) or equivalent. |
| Child Safety Training | National mandatory child safety training. |
| Food Handler Basics | Food Handler Basics training. |
| Knowledge | Knowledge of My Time, Our Place and NQF – desirable. |
| Responsible Person | Must be 18 years or older to be appointed as Responsible Person. |
| Ongoing Requirement | Maintain up to date qualifications required for the role. |
Working Conditions
- Split shifts (Before School Care and After School Care)
- Vacation care shifts during school holidays
- Indoor and outdoor environments
- Supervise and engage with children aged 5–12 years.
- Ensure a safe, inclusive, and supportive environment.
- Build positive, respectful relationships with children.
- Respond appropriately to children’s needs, behaviours, and interests.
- Utlilise behaviour guidance techniques in accordance with policies and procedures.
- Assist in planning, delivering and evaluation of a child-led, play-based program in conjunction with the Area Manager.
- Support children’s interests, strengths, and cultural identities.
- Contribute to observations and documentation of learning.
- Support inclusive practices for all children.
- Adhere to all service policies, procedures, and legislative requirements.
- Work in accordance with the Education and Care Services National Regulations.
- Maintain required educator-to-child ratios.
- Uphold the National Quality Standards (NQS).
- Contribute to the Quality Improvement Process of the service.
- Maintain a clean, safe, and hygienic environment.
- Follow food safety and hygiene practices.
- Administer first aid as required (within qualifications).
- Identify and report hazards, incidents, injuries, and risks.
- Ensure that daily checklists.
- Provide active, adequate and efficient supervision of children at all times.
- If required at the service, drive the OSHC van safely, with a valid unrestricted, drivers licence, complying with all National Laws and Regulations.
- Promote a child safe environment and foster a child safe culture by ensuring Thrive OSHC implements practices that prevent harm and protect children and young people from abuse and neglect.
- Maintain extensive knowledge of child protection legislation, mandatory reporting obligations.
- Report all allegations, convictions or instances of misconduct, illegal or inappropriate behaviour or conduct by employees, students or volunteers to the coordinator/nominated supervisor, approved provider, regulatory authority or relevant authorities.
- Ensure that child safety policies and procedures are adhered to when capturing, storing and transmitting images or videos of children and young people and when using digital technologies within the OSHC Service. Comply with all relevant legislation and Service policies that prohibit the use of personal electronic devices while directly working with children and young people.
- Build positive relationships with families, children, and school staff.
- Always practice and maintain confidentiality in accordance with policies and procedures.
- Work collaboratively and communicate effectively within the team and work independently as required.
- Maintain professionalism and confidentiality.
- Contribute to a positive team culture.
- Regularly communicate with the Area Manager.
- Assist with sign-in/out procedures and attendance records.
- Support accurate record keeping and documentation.
- Contribute to compliance documentation and audits.
- Any other tasks deemed appropriate for the role as directed by Area Manager and Thrive OSHC Management Team.
- Not engaging in any behaviour outside the hours of operation of the service that may be deemed to bring the service into disrepute.
- Ensure the service operates in compliance with the Education and Care Services National Law and Regulations.
- Ensure educator-to-child ratios and supervision requirements are maintained at all times.
- Oversee the safety, health, and wellbeing of all children and staff.
- Ensure all policies and procedures are followed during operation.
- Manage incidents, injuries, illness, and emergencies, including:
- Ensuring appropriate documentation is completed.
- Contacting families and Area Manager so relevant authorities can be notified.
- Ensure accurate attendance records are maintained.
- Respond to parent/guardian queries or concerns professionally.
- Support and guide educators on shift.
- Ensure the environment is safe, secure, and appropriately set up.
- Make decisions in the absence of the Nominated Supervisor in line with service policies, seeking clarification and guidance from the Area Manager.
- Ensure a Responsible Person is physically present at all times.
- Compliance with National Law, Regulations, and NQS.
- Effective supervision and engagement with children.
- Quality of program contribution.
- Ability to perform Responsible Person duties effectively.
- Team collaboration and reliability.
Key Responsibilities
Child Care & Supervision
Program Planning & Implementation
Compliance & Regulatory Practice
Health, Safety & Wellbeing
Child Safety
Communication & Relationships
Administrative Duties
Other
Responsible Person Responsibilities
(When rostered as Responsible Person in accordance with Regulation 168 & 173)
The Responsible Person is placed in day-to-day charge of the service and is responsible for ensuring compliance and safe operation during their shift.
Key Responsibilities as Responsible Person
Key Performance Indicators (KPIs)
Area Manager
Purpose of Position
The Area Manager will apply their skills and knowledge to oversee compliance of services within their assigned area and operate under the direction of the OSHC Director and National Operations Manager and will work alongside other Area Managers.
Key Characteristics
The Area Manager will have the responsibility of overseeing a number of services in an assigned area. They will lead a team of Educators in the delivery and provision of high-quality services that operate in line with government regulations and legislation, National Quality Framework, and organisational requirements.
Key Relationships
| Stakeholder | Nature of Relationship |
| OSHC Director | Receive direction from and provide advice to |
| Nations Operations Manager | Work collaboratively with and receive direction from and provide advice to |
| Business Development Manager | Work alongside |
| Area Managers | Work collaboratively alongside other Area Managers |
| Admin Clerk | Provide information to |
| OSHC Educators | Provide direction to |
| Children | Provide care for and ensure the safety of |
| Families | Work in partnership with and receive information whilst maintaining privacy and confidentiality |
| Local Schools | Work in partnership with and receive information whilst maintaining privacy and confidentiality |
Essential Requirements
The Area Manager shall have the following knowledge, skills, and qualifications:
- Hold a Bachelor or Diploma qualification within Childhood or Education (or other ACECQA recognised qualification), or a willingness to obtain.
- Hold a current and valid Working with Children Check.
- Hold a CHCPRT025 – Identify and Report Children and Young People at Risk (or equivalent).
- Hold a current First Aid Certificate (HLTAID012) including CPR.
- Hold a current Food Safety Supervisor certificate, or willingness to obtain.
- A strong understanding of child protection regulations, legislation and reporting requirements.
- A strong understanding of the National Quality Framework and compliance and regulatory requirements.
- Excellent leadership skills.
- Excellent organisational and skills.
- Excellent communication skills.
- The ability to work autonomously.
- Sound administration skills, including proficiency with Microsoft Office Suite, Teams and Child Care Management Software.
- Hold a current driver’s licence and own a reliable vehicle.
- Have availability to work between 6am-6pm Monday to Friday.
Preferred Requirements
- At least three years of experience in the management of an OSHC service or other Child Care service, working with children.
- Experience in service promotion or marketing.
Other Attributes
The Area Manager shall possess the following personal and professional attributes:
- A natural leader with an attention and an eye for detail.
- An interest in continuous improvement and compliance.
- An interest in supporting and leading others to achieve objectives.
- An interest in children and their families.
- Ability to establish effective relationships, including building rapport and trust.
- Ability to work collaboratively, cooperatively and follow directions.
- A positive and enthusiastic approach to work.
- Highly punctual and reliable.
- Time management and prioritisation skills.
- Strong problem-solving skills and a can-do attitude.
- Energetic, enthusiastic, and fun.
- Demonstrated understanding of the principles of Equal Employment Opportunity and Workplace Health and Safety.
- Proven leadership and management skills.
- Strong financial acumen and budget management experience.
- Knowledge of early childhood education and care principles and practices.
- Experience with relevant government legislation, regulations, and standards.
- Excellent communication, interpersonal, and problem-solving skills.
- The ability to work strategically and independently while also managing day-to-day operations.
- Programming and curriculum development skills that are intentional and responsive to children’s needs, cultural backgrounds and individual learning styles.
Key Responsibilities
The Area Manager will work directly with the National Operations Manager to oversee a group of OSHC services in a designated area, with responsibilities including leadership, financial management, operational oversight, and compliance. Key duties include managing budgets, ensuring high-quality service delivery, service promotion, supporting staff development and performance, and maintaining compliance with all relevant regulations and standards. The role requires strong leadership to manage staff across multiple sites, ensure high standards of care and education, and handle all operational and administrative aspects. This position requires the close collaboration and partnership with The National Operations Manager to ensure quality service delivery.
Leadership and Staff Management
- Assisting in the advertising, recruitment and selection of new staff.
- Organise rosters for staff in assigned area, ensuring rosters meet ratio and budget requirements and ensure over rostering is avoided.
- Checking staff timesheets at end of pay fortnight to ensure accuracy.
- Lead, mentor, and support staff across multiple services, including regular site visits and working within assigned services as required.
- Conducting performance reviews and foster a positive team culture and environment.
- Organise and facilitate professional development for OSHC educators in assigned area.
Operational Management
- Oversee the daily operations of all centres in the assigned area, ensuring high-quality service and educational programs are delivered.
- Organise for supply and resource ordering for services in assigned area, including reconciliation of funds received.
Financial Oversight
- Assisting in the oversight and management of our Child Care Management System, including new enrolments, casual bookings, family accounts, Child Care Subsidy and debt management.
- Under the guidance of the National Operations Manager monitor services financial performance and viability, and ensure services operate within budget parameters reporting back to The Director.
Compliance and Quality Assurance
- Ensure all services comply with government regulations, quality standards, and Thrive OSHC policies and procedures.
- Assist in the production and implementation of a Quality Improvement Plan and management of the Assessment and Rating process.
- Oversee the resolution of complaints and incidents and follow-up procedures.
- Liaise with National Operations Manager to make any necessary reports including to the Regulatory Authority through the NQAITS system.
- Providing guidance to OSHC Educators on child protection regulations, and reporting requirements.
- Ensure the safety and wellbeing of children, identifying potential risks and hazards and implementing risk management strategies.
- Managing children with medical conditions and behavioural needs, including following policies and procedures in place, and developing Medical Management Plans, Risk Minimisation Plans, Behaviour Management Plans and Communication Plans.
- Ensure compliance with WHS requirements to maintain a safe work environment and protect the health and safety of all individuals.
- Develop healthy menus and promote healthy eating and learning experiences for children and their families.
Strategic Development
- In consultation with Director and National Operations Manager, identify service gaps, develop opportunities to meet community needs, and contribute to the overall strategic direction of the assigned area.
- Field enquiries from prospective schools and liaising with the Business Development Manager, Director and National Operations Manager to establish services in the assigned area.
Stakeholder Engagement
- Act as a point of contact and build relationships with parents, staff, school principals and other stakeholders.
- Assist in the development of surveys for parents, staff, children and schools.
- Meet with host schools quarterly, to provide them with information related to service with support from the National Operations Manager.
- Promotion and marketing of services in assigned area in consultation with National Operations Manager.
Educational Leadership
- Fulfil the role of Educational Leader within services in assigned area, including programming, planning, observations and reflections.
- Providing mentoring and support to OSHC Educators on the development and implementation of the educational program within the service.
- Ensure that the programs in the service are aligned with The Approved Learning Frameworks.
- Supporting services with children with additional needs and liaising with Inclusion Support Professionals within the assigned area.